Unlock the power of personalization in e-commerce as summer transitions to the holiday season. Learn why major players are investing in tailored shopping experiences and how eco-conscious brands can leverage this trend. Explore strategies to connect with your audience through storytelling, recommendation engines, and engaging content, all while navigating the challenges of the green landscape. Start early, plant the seeds of personalized content, and make this holiday season the most sustainable one yet for your eco-brand.

When it comes to your retail customer experience, understanding your target audience's age is crucial. Recent findings from InRule Technology's survey reveal significant differences in how Baby Boomers and Gen Z consumers perceive automation. Gen Z tends to embrace automation, seeing it as a way to enhance privacy, security, personalization, and customer support. In contrast, Baby Boomers often associate automation with reduced human interaction and impersonality. If you're targeting a younger audience, automation and chatbots could be valuable for your CX strategy. However, for older audiences, a more human-centric approach may be preferable. To meet your audience's needs effectively, it's essential to comprehend their attitudes toward technology.